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MODULE 2

INNOVATION MINDSET



In the Innovation Mindset learning module, we are going to explore the concept of the Public Entrepreneur and learn more about how they work. Specifically, we’ll cover what it means to be a changemaker in government, explore some of the new ways of working in government enabled by new technology, and discuss what it takes to transform a project from idea to implementation in an agile fashion. At the end of this module, we hope that you will be able to describe these new ways of working and have a basic understanding of how to develop an iterative roadmap for getting from idea to implementation.

Download the public problem solving canvas here.

PRACTITIONER INTERVIEW

USING AGILE IN THE PUBLIC SECTOR


In this interview, Mike Bracken, former executive director of the UK Digital service, speaks about agile methods and their use in government. Specifically, he describes how the UK Digital Service used an agile process to redesign their voter registration portal, and also shares recommendations for others who are looking to use agile methods in their own work.

DOWNLOAD THE INTERVIEW TRANSCRIPT

ABOUT THE INTERVIEWEE

Thumbnail of interview with mike bracken

MIKE BRACKEN
FORMER EXECUTIVE DIRECTOR OF DIGITAL, UK GOVERNMENT

Mike Bracken is the Chief Digital Officer for the Co-operative Group, a Manchester based £10bn mutual commercial institution. He is also a partner in public.digital, a consultancy which transforms Governments and large public institutions. Mike was appointed Executive Director of Digital for the UK Government in July 2011. He was responsible for overseeing and improving the Government’s digital delivery of public services. Prior to joining the Government, Mike worked at Guardian News & Media as Digital Development Director for nearly four years; helped set up e-democracy site My Society and was a Director/Shareholder at technical services company Wavex.

PRACTITIONER INTERVIEW

HOW TO BE AN AGILE LEADER


In this interview, Alex Benay, the Chief Information Officer of Canada, speaks about what it takes to be an agile leader in government. Specifically, he encourages public sector leaders to let go of existing government norms to be able to adapt to the rapid pace of change unfolding in the world around us.

SOURCE: Apolitical Leadership Labs

DOWNLOAD THE INTERVIEW TRANSCRIPT

ABOUT THE INTERVIEWEE

Thumbnail of interview with alex benay

ALEX BENAY
CHIEF INFORMATION OFFICER, CANADA

Alex Benay is a Deputy Minister at the Treasury Board of Canada Secretariat and the Chief Information Officer of Canada. Prior to his appointment in April 2017, Alex was the President and Chief Executive Officer of the Canada Science and Technology Museums Corporation since July 2014. From 2009 to 2014, Alex was Vice-President of Government Affairs and Business Development at OpenText. In this position, he played a leadership role in Canada’s digital industry, as well as in promoting the global shift to digital in organizations such as the G20, the Commonwealth Secretariat and the Olympics. Before joining OpenText, Alex managed various teams and programs at the Canadian International Development Agency, Foreign Affairs and International Trade Canada, Natural Resources Canada, and Library and Archives Canada.

READINGS

The Path to ‘Agile’ Policymaking.

Arjun Bisen

The Path to "Agile" Policymaking | Government Innovators Network

Harvard Kennedy School Ash Center for Democratic Governance and Innovation, 5 Oct. 2018,

This blog post defines the “agile” approach, explaining how each one of the agile principles can apply to policymaking. The author then lays out, step by step, how to implement the agile approach to policymaking, and suggests when the methods work best, making sure to mention potential risks.

Read the full article here.

What Is Agile?

Steve Denning

Forbes

Forbes Magazine, 17 Aug. 2016

This article covers the history of “agile” since its inception. From its original place in software development to its spread across industries and organizations in general, Denning covers how the agile concept has evolved and key points throughout its existence.

Read the full article here.

Agile in Government: A Playbook from the Deloitte Center for Government Insights.

Junki Kaji

Deloitte Insights

Deloitte, 2017

This playbook contains a series of articles which all explore different aspects of “agile” and its place in government. There are broader general examples such as “When Agile meets government: Closing the culture gap” and “Successful Agile in government: Supporting the product owner” as well as more nuanced topics such as “Bring Agile to a waterfall project: visual design simulations.” The former examples provide a better overview of how agile can be applied in government, while the latter examples are obviously useful in specific settings if applicable.

Read the full article here.

Move Fast and Fix Things: How to Be a Public Entrepreneur - RSA.

Rowan Conway et al.

RSA

Royal Society for the Encouragement of Arts, Manufactures and Commerce, 25 July 2018, pp. 5-18

This report describes the findings from a six-month inquiry where the authors applied the RSA’s model of change, “think like a system, act like an entrepreneur,” to the challenges of procuring and scaling innovation through government. We recommend that you read at least the executive summary, introduction, and section 1 to get a firm understanding of the concept. The full report explores qualitative workshops, deep dives into case studies around the UK and a global practice review, and investigates approaches to public procurement of innovation using the Small Business Research Initiative (SBRI). The report also highlights examples where practitioners have acted “entrepreneurially” to enable the success of enterprise innovations.

Read the full article here.

Agile Governance: Reimagining Policy-Making in the Fourth Industrial Revolution.

World Economic Forum

World Economic Forum, 24 Apr. 2018

This white paper defines agile governance as adaptive, human-centered, inclusive and sustainable policymaking, and acknowledges that policy development is no longer limited to governments but rather is an increasingly multi-stakeholder effort. The paper also defines the concept of "agile" and then delves into both the methods and tools used to achieve agile governance.

Read the full article here.

VIDEOS

What Is Agile?

Mark Shead

YouTube

YouTube, 31 May 2016

President of Xeric Corporation, agile coach, and software engineer Mark Shead presents a lighthearted animated video where he explains the concept of agile and agile development. He takes care to distinguish between what agile is and what it is not, citing examples from his own work and discussing agile values and principles.

Watch the full video here.

Governing Agile Delivery

Dan North

YouTube

GOTO Conferences, 9 Jan. 2019

Watch the full video here.

The Agile Manifesto - 4 Agile Values Explained.

CollabNet VersionOne

YouTube

CollabNet VersionOne, 7 Aug. 2014

Another video featured in the aforementioned CSPS Digital Academy’s Busrides initiative, this one examines the inception of the Agile Manifesto in 2001. The video explains each one of the four value statements that define the agile approach.

Watch the full video here.

SELF-ASSESSMENT

QUESTION 1

Select all that apply

Indian biophysicist Samir Brahmchari’s work to develop new treatments for tuberculosis is a great example of public entrepreneurship because





Option 1:Correct! Using and collaborating with resources outside of government is just one of the ways that Samir leverage public entrepreneurship is his project.
Option 3:Correct! By tapping into the collective intelligence of the public, he was able to utilize the expertise of thousands of people to develop solutions more rapidly and in a more cost-effective manner than would have otherwise been possible

Option 2:Unfortunately, this is not correct. While Samir took on a large-scale public problem, he did not spend years developing a plan before executing it. Rather, he needed to move quickly to realize results, which is why he tapped into the collective intelligence of the global public to advance his plan.
Option 4: Unfortunately, this is not correct. Samir’s plan used the general public - including, but not limited to experts - to further his goals. It’s important to remember that even members of the general public - through their own lived experiences - can help us solve even the most complex challenges.

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QUESTION 2

True or False

Public entrepreneurs accept the fact that taking risks is necessary to achieve effective and efficient outcomes, and that failure is okay even if it means being reckless with taxpayer dollars.



Correct! We cannot and should not be reckless with taxpayer dollars under any circumstance. While it is important to take risks, those risks must be measured, and responsible - we must always be conscious of our fiduciary obligations to safeguard taxpayer funds and use them responsibly.

Unfortunately, this is not correct. While public entrepreneurs do accept that there are risks involved when working in new ways, we must always be careful and respectful of the fact that we are using taxpayer resources to explore new and innovative solutions.

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QUESTION 3

Choose the correct answer.

Which of the following is NOT a core component of working in an agile manner





Correct! When working in an agile fashion, we don’t have to have a 100% complete product or service before release it to the public - rather, we want to create an environment in which we can test and iterate on a product or service to constantly improve it.

Option 1:Unfortunately, this is not correct. Building smaller is a central component of working in an agile manner - doing so allows us to correct course more efficiently, and develop a more effective product in the long-term.
Option 2:Unfortunately, this is not correct. Testing and iterating on potential solutions is a core component of working in an agile manner. When we develop products and services interactively, we have to test them to ensure they work, and make improvements on our previous products to improve them based on what we learn from testing
Option 3:Unfortunately, this is not correct. Breaking down complex and large projects into smaller components is essential to being agile - doing so allows us to make adjustments and corrections, and not be locked into an unsuccessful outcome.

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QUESTION 4

Choose the correct answer.

The distributed process of working across organizational boundaries to accelerate innovation refers to:





Correct! Open Innovation is focused on solving problems with the public, tapping their intelligence and expertise.

Option 1:Unfortunately, this is not correct. While important, agile project management refers to iterative, modular project management.
Option 2:Unfortunately, this is not correct. Human-centered design is about exploring and accounting for the context, behaviors, and needs of relevant members of the public in an effort to understand how they experience a challenge.
Option 3:Unfortunately, this is not correct. Experimental working is focused on creating more flexible ways of working that promote creativity while ensuring accountability

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QUESTION 5

Choose the correct answer.

Which of the following is the best example of data-driven decisionmaking?





Correct! In this instance, we would be using data to drive our decision making to create a tool that could address the needs of many of our service’s users. The fact that this decision is based on data - not a hunch or anecdote - makes it the best example of evidence-based decision making

Option 1: Unfortunately, this is not correct. Just because one agency does something, doesn’t mean that there’s data that underlies their decision. If you were looking to use the precedent of another agency developing a mobile application as a justification for developing one at your agency, you would want to understand what data drove their decision to create that application, and then determine if it applied to your use case as well.
Option 2: Unfortunately, this is not correct. While we wouldn't want to dismiss the requests of these citizens, if we developed a mobile application based on these requests, we would be relying on anecdotal justification in our decision making
Option 4: Unfortunately, this is not correct. In this example, we would want to point to data or evidence that would justify our decision. While we may in fact be able to create a better solution through crowdsourcing or a prize-backed challenge, we are not relying on data to drive that decision, and thus is isn’t a good example of data-driven decision making.

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QUESTION 6

True or false

When utilizing agile project management, it best to start developing solutions and testing them before doing any long-term planning.



Correct! Starting with a loose and iterative roadmap for getting from idea to implementation – even if the decision is made to deviate from the path – is an essential reflective step for the public entrepreneur.

Unfortunately, this is not correct. While agile project management practices don’t require us to have a 100% complete product or service before we release it to the public, that doesn’t mean we don’t have to plan. Starting with a loose and iterative roadmap for getting from idea to implementation – even if the decision is made to deviate from the path – is an essential reflective step for the public entrepreneur.

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QUESTION 7

Choose all that apply

Human-centered design includes which of the following aspects (select all that apply):





Option 1: Correct! Understanding how people experience the problem you are trying to solve is an essential part of human-centered design
Option 2: Correct! Testing potential solutions with real users is integral to human-centered design, as it allows us to learn whether or not our solutions are having the impact we intend them to.
Option 4: Correct! If we were going to develop a new product, policy or service, we would want to understand how people experience current practices that we might replace - this will give us insight into what changes we may want to consider making.

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Option 3:Incorrect! When practicing human-centered design, we would first want to research and consider how people experience the problem before we develop a potential solution to test.

QUESTION 8

Choose all that apply

Which of the following are common challenges that a public entrepreneur must overcome (select all that apply)?





Option 2: Correct! In government, it is always challenging to change the direction or “pivot” on an existing project due to many factors, including bureaucracy and procurement regulations.
Option 3: Correct! Many institutions, rules and regulations were created long before the advent of cutting-edge technologies that pubic servants can leverage today

Option 1: Unfortunately, this is not correct. When solving public problems, there is almost always some amount to data or evidence that can help inform decision-making - some of this data may need to be collected or sought out, but some may be easily accessible - you have to look for it to discover it.
Option 4: Unfortunately, this is not correct. The public can meaningfully contribute to government projects if provided an opportunity to. Open innovation is just one of many ways that the public can add value to solving public problems.

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QUESTION 9

Choose the incorrect answer.

Which of the following is the best example of using open innovation?





Correct! This is a great example of enabling the public sector to widen the pool of potential problem solvers beyond the “usual suspects” and get good ideas from more diverse sources.

Option 1:Unfortunately, this is not correct. While this approach may in fact be an appropriate solution for a given problem you are trying to solve, it does not represent an example of open innovation.
Option 2:Unfortunately, this is not correct. Open innovation is about engaging a broad array of resources - the public, experts, and key stakeholder - outside of government to help inform and contribute to the solving of public problems.
Option 4: Unfortunately, this is not correct. Open innovation is about engaging resources - the public, experts, and key stakeholder - outside of government to help inform and contribute to the solving of public problems.

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QUESTION 10

Choose all that apply

Which of the following should a public entrepreneur consider when taking a project from idea to implementation?





Option 1:Correct! A public entrepreneur should always consider what data might be available to help inform her decision making
Option 2:Correct! While open innovation techniques might not always be necessary, it’s important to consider how the collective intelligence of the broader public could contribute to solving public problems
Option 3:Correct! Human-centered design approaches, such as thinking about how problems impact people, and how people experience a given problem, are important to consider when solving public problems.
Option 4:Correct! Any public problem-solving process should begin with developing a strategy for propelling the problem-solving process forward along an agile trajectory.

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